Adaptations and equipment

You may be able to have certain fittings installed, such as grab-rails, lever taps or even a stair-lift or a bath removed and a shower put in its place. 

In the last few months the application process for aids and adaptations has changed.

Under the new arrangements, you will mainly be dealing with your local council and if you live in Hertfordshire the newly formed Hertfordshire Home Improvement Agency (HHIA). If you are dealing with HHIA, they will provide you with a case worker who will be your point of contact with that organisation.

For more information about the Hertfordshire Home Improvements Agency please visit their website here

If you need additional support with your request and throughout the application process our Tenancy Support Officer, Alison Hilton is happy to help. 

Alison will be delighted to help you, perhaps by chasing up a response to your application, or by speaking to your local council or HHIA on your behalf and may also be able to arrange some interim help for you, while you’re waiting for your adaptation to be authorised and installed.

If you live in one of our sheltered housing schemes you should first contact your Scheme Manager to discuss your requirements.


Alarm monitoring service
North Hertfordshire District Council provides an emergency alarm service linking a telephone in your home to the Careline Centre which is staffed 24 hours a day. You can also have a call-button pendant to hang around your neck when you are at home on your own.

The system can be installed in any of our properties that have a telephone line. North Herts District Council will charge you for this, but if you have significant health issues the cost may be reduced. Contact us for more details.

Examples of other equipment that can help you to stay independent include:

  • Fall monitors for people who have a tendency to be unstable on their feet or may have had an operation and have a short term need for the device
  • Door sensors can be used for people who have a tendency to wander
  • Bed sensors can be used for people who may have epilepsy.

There are many other devices on the market to enable people to remain independent. Please contact us for more details.