The Asset Management Team
We take pride in our properties and we know that our residents do too. Ensuring that our homes remain in good working order is a key part of our 30-year major works improvement plan. Repairs
and maintenance fall into three categories:
- Reactive repairs
- Planned maintenance
- Cyclical maintenance
Our maintenance operatives do a great job – we know that because of the number of compliments we receive on their behalf from residents. All their repair, maintenance and improvement work is generated either by residents contacting our Resident Services Team to request a repair or by our Asset Management Team.
We believe that if a job’s worth doing, it’s worth doing well. So we monitor the maintenance work carried out by our operatives on a weekly basis, to ensure that it’s up to standard and that we’re delivering a cost-effective and efficient service.
Where a specialist or technical job is outside our in-house operatives’ expertise – such as refurbishing a kitchen or bathroom, or replacing a central heating system – our Asset Management Team will arrange for the work to be undertaken through one of our approved contractors.
Planned and cyclical maintenance
Our Asset Management Team manages the administrative side of the repair, maintenance and improvement work undertaken by our in-house maintenance operatives and private contractors. The team’s remit includes administrative duties ranging from specifications to tenders in the following areas:
- Programmed works – such as external redecoration and window replacements
- Void works – all work related to vacant properties
- Adaptations to meet the needs of disabled residents and to comply with legislation.
All our subcontractors are carefully selected and we monitor their work in the same way that we do for our in-house operatives. We also carry out an annual review of their performance – the outcome will determine whether or not we continue to employ them.