1. Home

  2. About Us

    1. Tenders
    2. Confidentiality and data protection
    3. Board Members
    4. Housing Development Programme
      1. Development Highlights
      2. Upcoming developments
    5. Commitments
    6. Our History
    7. Service standards
    8. Noticeboard
    9. Value for Money
    10. Working for us
      1. Application form for current vacancies
    11. Publications
    12. Compliance statements
    13. Staff
    14. Your feedback
  3. Find a home

    1. Renting
    2. Shared Ownership
    3. Applying for homes in North Herts
    4. Mutual Exchange
      1. The Mutual Exchange Process
    5. Local Lettings Policies
    6. John Coxall Court - coming soon!
    7. Sheltered and Flexicare Housing
      1. Our Scheme Managers – happy to help
      2. Flexicare at Tabor Court – Independent living
    8. Is your home too big to manage?
    9. FAQs
  4. You and your home

    1. Pay your rent
      1. Help, I'm struggling to pay!
      2. Universal Credit
      3. Housing Benefit
      4. Money Advice Service
    2. Repairs and Maintenance
      1. Responsibility for repairs
      2. Living in a listed building
      3. Condensation, Mould and Damp
      4. The Asset Management Team
      5. Gas Safety
      6. Planned Home Improvements
      7. Fire safety at Howard Cottage
      8. Asbestos in your home
    3. Information about your tenancy
      1. Blocked drains
      2. Bursts, leaks and frost precautions
      3. Curtain battens
      4. Decorating
      5. Electric fires
      6. Detectors
      7. Gardens
      8. Fences
      9. Glazing
      10. Insurance
      11. Light bulbs
      12. Lock outs
      13. Lofts, garages and sheds
      14. Outside taps
      15. Pest control
      16. Pets
      17. Ponds, water features and conservatories
      18. Parking
      19. Refuse and recycling
      20. Security
      21. Sheltered schemes standards
      22. Toilet seats
      23. TV aerial
    4. Tenancy agreements
      1. Breaching a tenancy agreement
      2. Ending a tenancy
      3. Joint tenancies
      4. Lodgers and running a business
      5. Types of tenancy agreements
    5. Extra Support
      1. Home Support
      2. Dementia Clubs
      3. Community visits
      4. Tenancy Support
    6. Your Neighbourhood
      1. What to do if you spot dumped rubbish
      2. What to do if you spot abandoned or untaxed vehicles
      3. What to do if you spot a mess in your communal area
      4. What to do if you spot graffiti
    7. Adaptations and equipment
    8. Get Involved
      1. Review and Study Panel
      2. HeCTA (Howard Cottage Tenants' Association)
      3. Resident satisfaction surveys
      4. Good Neighbour of the Year
      5. Training Opportunities
  5. Contact Us

    1. Contact Us Form
    2. Make A Complaint