1. Home

  2. About Us

    1. Tenders
    2. Confidentiality and data protection
    3. Board Members
    4. Housing Development Programme
      1. Development Highlights
      2. Upcoming developments
    5. Commitments
    6. Our History
    7. Service standards
    8. Noticeboard
    9. Publications
    10. Value for Money
    11. Working for us
      1. Application form for current vacancies
    12. Compliance statements
    13. Staff
    14. Your feedback
  3. Find a Home

    1. Renting
    2. Applying for homes in North Herts
    3. Mutual Exchange
      1. The Mutual Exchange Process
    4. Shared Ownership
    5. Local Lettings Policies
    6. FAQs
    7. Sheltered and Flexicare Housing
      1. Our Scheme Managers – happy to help
      2. John Coxall Court - coming soon!
      3. Flexicare at Tabor Court – Independent living
  4. You and Your Home

    1. Extra Support
      1. Home Support
      2. Dementia Clubs
      3. Community visits
      4. Tenancy Support
    2. Adaptations and equipment
    3. Get Involved
      1. Local events
      2. Review and Study Panel
      3. Focus Groups
      4. HeCTA (Howard Cottage Tenants' Association)
      5. Resident satisfaction surveys
      6. Good Neighbour of the Year
      7. Training Opportunities
    4. Repairs and Maintenance
      1. Living in a listed building
      2. Reporting a repair
      3. Condensation, Mould and Damp
      4. The Asset Management Team
      5. Gas Safety
      6. Fire safety at Howard Cottage
      7. Planned Home Improvements
    5. Pay your rent
      1. Help, I'm struggling to pay!
      2. Universal Credit
      3. Housing Benefit
      4. Money Advice Service
    6. Tenancy agreements
      1. Breaching a tenancy agreement
      2. Ending a tenancy
      3. Joint tenancies
      4. Lodgers and running a business
      5. Types of tenancy agreements
    7. Your Neighbourhood
      1. What to do if you spot... dumped rubbish
      2. What to do if you spot... abandoned or untaxed vehicles
      3. What to do if you spot... a mess in your communal area
      4. What to do if you spot... grafitti
    8. Your Responsibilities
      1. Blocked drains
      2. Bursts, leaks and frost precautions
      3. Curtain battens
      4. Decorating
      5. Electric fires
      6. Detectors
      7. Gardens
      8. Fences
      9. Glazing
      10. Insurance
      11. Light bulbs
      12. Lock outs
      13. Lofts, garages and sheds
      14. Outside taps
      15. Pest control
      16. Pets
      17. Ponds, water features and conservatories
      18. Parking
      19. Refuse and recycling
      20. Security
      21. Sheltered schemes standards
      22. Toilet seats
      23. TV aerial
  5. Contact Us

    1. Contact Us Form
    2. Make A Complaint