1. Home

  2. About Us

    1. Tenders
    2. Confidentiality and data protection
    3. Board Members
    4. Housing Development Programme
      1. Development Highlights
      2. Upcoming developments
    5. Commitments
    6. Our History
    7. Service standards
    8. Noticeboard
    9. Value for Money
    10. Working for us
      1. Application form for current vacancies
    11. Publications
    12. Compliance statements
    13. Staff
    14. Your feedback
  3. Find a home

    1. Renting
    2. Shared Ownership
    3. Applying for homes in North Herts
    4. Mutual Exchange
      1. The Mutual Exchange Process
    5. Local Lettings Policies
    6. Sheltered and Flexicare Housing
      1. Our Scheme Managers – happy to help
      2. Flexicare at Tabor Court – Independent living
    7. Is your home too big to manage?
    8. FAQs
    9. John Coxall Court - under way
  4. You and your home

    1. Repairs and Maintenance
      1. Day to day repairs
      2. Emergency repairs
      3. Heating and hot water
      4. Gas Safety
      5. Asbestos in your home
      6. Fire safety at Howard Cottage
      7. Planned Home Improvements
      8. Living in a listed building
      9. Condensation, Mould and Damp
      10. The Asset Management Team
    2. Pay your rent
      1. Help, I'm struggling to pay!
      2. Universal Credit
      3. Housing Benefit
      4. Money Advice Service
    3. Information about your tenancy
      1. Bursts, leaks and frost precautions
      2. Curtain battens
      3. Decorating
      4. Electric fires
      5. Detectors
      6. Gardens
      7. Fences
      8. Glazing
      9. Insurance
      10. Light bulbs
      11. Lock outs
      12. Lofts, garages and sheds
      13. Outside taps
      14. Pest control
      15. Pets
      16. Ponds, water features and conservatories
      17. Parking
      18. Refuse and recycling
      19. Security
      20. Toilet seats
      21. TV aerial
    4. Tenancy agreements
      1. Breaching a tenancy agreement
      2. Ending a tenancy
      3. Joint tenancies
      4. Lodgers and running a business
      5. Types of tenancy agreements
    5. Extra Support
      1. Home Support
      2. Dementia Clubs
      3. Community visits
      4. Tenancy Support
    6. Your Neighbourhood
      1. What to do if you spot dumped rubbish
      2. What to do if you spot abandoned or untaxed vehicles
      3. What to do if you spot a mess in your communal area
      4. What to do if you spot graffiti
    7. Adaptations and equipment
    8. Get Involved
      1. Review and Study Panel
      2. HeCTA (Howard Cottage Tenants' Association)
      3. Resident satisfaction surveys
      4. Good Neighbour of the Year
  5. Contact Us

    1. Contact Us Form
    2. Make A Complaint