We will not interfere with your right to live in your home unless:
- We have given you reasonable notice (usually 24 hours) that we need to come into your home
- You do not keep to the terms of your tenancy agreement
- A court grants a possession order entitling us to take possession of your home
- You fail to use the property as your sole or principal home.
Provided that the property continues to be your main home, you need not worry if you are away for extended periods, such as if you are in hospital. However, you must let us know in writing that you will be away, how we can contact you and when you expect to return. If you arrange to protect your home and continue to pay the rent, your tenancy will be safe.
Remember that you may not receive housing benefit if you are away from home for a while - speak to the local council for more information about your claim.
If you fail to notify us that you will be away, when you expect to return and how we can contact you, we may consider that you’ve abandoned your home.
It is important that you consider your personal safety and home security. Here are some of the things you can do to help:
- Ask unknown callers for proof of identity (all our staff and contractors will have this)
- Always lock doors and fasten windows when you go out
- Do not leave valuable items in garden sheds
- If you are going away, leave a key with family or a friend, and use a timer switch so that your house lights come on automatically in the evening. Cancel doorstep deliveries, lock windows where possible and lock all outside doors and sheds.