Review and Study Panel

Review and Study panel logo

 

The Review and Study Panel (RaSP)  is a small, friendly group of residents who study, review and report on the quality of our housing services.

 Next RaSP Meeting  - Pioneer House,  Friday 30th November 2018 at 12 noon

 

RaSP Panel May 2017

The RaSP Panel with Jon Thurlow, Resident Involvement Officer (centre)

RaSP review services and hold us to account for our decisions, performance and conduct.  The Panel's work influences our decisions and helps to drive improvements to our services. 

RaSP took a closer look at aids and adaptations processes and how Disabled Facilities Grants are administered.  This review was presented to the Howard Cottage Board in March 2018.  A summary of the actions taken in response to the recommendations is captured in the document linked below:

Aids and Adaps Board response to RaSP  

 

The Panel's review into resident engagement standards  will conclulde in November 2018

 

The Panel's next meeting is taking place  at Pioneer House, Letchworth Garden City on Friday 30th November at 12 noon (lunch provided). RaSP will be continuing their review of resident involvement processes.  If you would like to join RASP please call Jon Thurlow on 01462 683307 or email jonthurlow@howard-cottage.co.uk

 

Panel meeting summaries are available to read here:

RaSP meeting summary May 2018

 

RaSP has completed the following service reviews:

Aids and Adaptations Report  

New Kitchens and Bathrooms Report 

Communications and Call handling Report 

Review of standard letters sent to residents

 

 

Join RaSP and help make a difference!

The Panel is seeking new members to take part in reviews.  Taking part is a great volunteering opportunity, that is really rewarding and will make a very useful addition to your CV. 

'Its not a matter of keeping Howard Cottage in check;  its more a case of working together to find the best way to serve the residents'   David Delaney, RaSP member

 If you would like more information about RaSP or to discuss how you can take part, call Jon Thurlow, resident Involvement Officer  on  01462 683307 or email jonthurlow@howard-cottage.co.uk