Review and Study Panel

Review and Study panel logo

 

The Review and Study Panel (RaSP)  is a small, friendly group of residents who study, review and report on the quality of our housing services.

 Next RaSP Meeting :  Wednesday 20th February  2019 4pm to 6pm

 

RaSP Panel May 2017

The RaSP Panel with Jon Thurlow, Resident Involvement Officer (centre)

RaSP review services and hold us to account for our decisions, performance and conduct.  The Panel's work influences our decisions and helps to drive improvements to our services. 

In 2018 RaSP took a closer look at aids and adaptations processes and how Disabled Facilities Grants are administered.  A summary of the actions taken in response to the recommendations is captured in the document linked below:

Aids and Adaps Board response to RaSP  

RaSP's review into resident engagement standards  will conclude in early 2019

RaSP's next meeting is taking place from 4pm to 6pm  at Pioneer House, Letchworth Garden City on Wednesday 20th February 2019.

RaSP has completed the following service reviews:

Aids and Adaptations Report  

New Kitchens and Bathrooms Report 

Communications and Call handling Report 

Review of standard letters sent to residents

 

Join RaSP and help make a difference!

The Panel is seeking new members to take part in reviews.  Taking part is a great volunteering opportunity, that is really rewarding and will make a very useful addition to your CV. 

'Its not a matter of keeping Howard Cottage in check;  its more a case of working together to find the best way to serve the residents'   David Delaney, RaSP member

 If you would like more information about RaSP or to discuss how you can take part, call Jon Thurlow, resident Involvement Officer  on  01462 683307 or email jonthurlow@howard-cottage.co.uk