Review and Study Panel
The Review and Study Panel (RaSP) is a small, friendly group of residents who study, review and report on the quality of our housing services.
Next RaSP Meeting - Pioneer House, Friday 30th November 2018 at 12 noon
The RaSP Panel with Jon Thurlow, Resident Involvement Officer (centre)
RaSP review services and hold us to account for our decisions, performance and conduct. The Panel's work influences our decisions and helps to drive improvements to our services.
RaSP took a closer look at aids and adaptations processes and how Disabled Facilities Grants are administered. This review was presented to the Howard Cottage Board in March 2018. A summary of the actions taken in response to the recommendations is captured in the document linked below:
The Panel's review into resident engagement standards will conclulde in November 2018
The Panel's next meeting is taking place at Pioneer House, Letchworth Garden City on Friday 30th November at 12 noon (lunch provided). RaSP will be continuing their review of resident involvement processes. If you would like to join RASP please call Jon Thurlow on 01462 683307 or email firstname.lastname@example.org
Panel meeting summaries are available to read here:
RaSP has completed the following service reviews:
Join RaSP and help make a difference!
The Panel is seeking new members to take part in reviews. Taking part is a great volunteering opportunity, that is really rewarding and will make a very useful addition to your CV.
'Its not a matter of keeping Howard Cottage in check; its more a case of working together to find the best way to serve the residents' David Delaney, RaSP member
If you would like more information about RaSP or to discuss how you can take part, call Jon Thurlow, resident Involvement Officer on 01462 683307 or email email@example.com