Resident surveys

Annual residents satisfaction survey

We would like to thank the 500 households who took part in our annual satisfaction survey in September 2018. 

We will tell you more what happened as a result of your feedback in spring 2019

Here is a summary of the results:

STAR 2018 results

 

Repairs Survey

In 2019 we are telephoning one in 10 residents who have had a repair carried out in their home to find out how satisfied they are with the work.

Repairs survey

The telephone survey will underpin the current repairs survey we text to those of you who have given us a mobile phone number and will help us to delve deeper into the reasons behind the repair satisfaction ratings you give us.

We will be asking whether you are satisfied or dissatisfied with the work and inviting you to tell us the reason for your answer.

We hope you will take part in the survey if contacted because your views will help us to shape and improve the way we do things.

We will share the findings of our survey later in 2019.